Why plants die

The main reasons plants die during shipping are

Packages can sit in trucks or warehouses over 100°F (38°C) or below freezing under 32°F (0°C)
Roots overheat or freeze first; even warm-loving plants can cook on hot trucks, tender plants will die if frozen
Even a few hours of temperature extremes can be fatal

Plants are boxed in complete darkness
After several days, photosynthesis stops
Due to this, we primarily ship priority to decrease shipping times, which is more expensive than shipping non-perishable goods
Shipping one plant costs almost the same as shipping many plants; therefore, we offer free shipping on orders over a certain dollar amount

Boxes get stacked, dropped, or crushed; stems can break; leaves can be crushed; and excessive shaking loosens soil and exposes roots. Soil dries out during transit if shipping is delayed.
Please let us know if your package's tracking is significantly delayed. A few days is not something to worry about, but a week or more is. After a specific period (2 weeks+), we can request carriers to place tracking devices on the package and file claims.
All plants are packed tightly to minimize movement, insured, and we will ensure you receive a healthy plant, even if the shipping company fails.
If there is a problem when the plants are delivered:
- Take a photo after delivery (within 24 hours) and send it to us so we can resolve the problem.

Order during mild weather
Bring packages inside immediately
- If your package shows as delivered but you cannot find it, start by contacting your post office/mail carrier. They are the best people to help. Typically, these packages do show up.
Unpack right away
Water gently (don’t drown)
Keep plants shaded for several days and harden off plants according to the instructions in the box
If something looks off or if you have questions, contact us with a picture. We are always here to help. Pictures are required for insurance claims with the carrier and for us to understand how to help.