Shipping policy

Shipping

Last updated: September 2026

Thank you for shopping at Steep Hill Garden. This Shipping Policy explains how and when we deliver products to customers within the United States.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

If you would like an item held (for example, to accommodate a vacation or until the weather reaches the listed shipping temperatures), this is typically not a problem; just let us know.

Order processing time and shipping transit time are separate. Delays caused by carriers, weather, supplier issues, or peak demand do not qualify for refunds. If you prefer a certain carrier, USPS vs. FedEx, for example, please let us know.

You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Destinations

We currently ship only within the United States, including U.S. territories.
We do not offer international shipping at this time.

Shipping Methods & Delivery Estimates

Estimated delivery times after shipment:

Standard Shipping: 5–15 business days
Expedited Shipping (if available): 2–7 business days

Delivery times are estimates and not guaranteed.

Shipping Restrictions

Plants are living things; please note the temperatures we suggest for shipping a plant on its listing. One hot or cold truck will kill a plant within minutes. We avoid this on our end; please do this on your end. What happens in the middle can't be controlled, but we do our best to lessen the risk.

Please note if there are state shipping restrictions listed on the product (typically only for plants in soil).

Tracking Information

Once shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear.

Orders with multiple items may arrive in separate packages.

Delivered, Lost, or Stolen Packages (PROOF OF DELIVERY)

Once the carrier marks an order as delivered to the address provided at checkout, it is considered fulfilled.

We are not responsible for packages marked as delivered but reported as lost or stolen. Customers are encouraged to ship to secure locations and work with the carriers if an issue arises.